Not the way to start a Monday!

Okay I had a horrible start to my Monday. I will just leave you with the letter that I am sending to my Apartment complex managers/landlord.

To Whom it May Concern:

I am Amy Kolbe, my husband and I live at-----. On Monday January 26, 2009 I went down to open my garage door to go to work. When I put the key in nothing happened. I tried again and same thing. I went upstairs to get my husband to see if maybe the door was frozen and if he put some pressure on it, it would open. No such luck. I then called the assistance line (920-989-****) I talked to Gina @ 6:58 am and told her what was happening, she took my number and said that someone would be calling me soon because I needed to get to work. I waited a half hour and still no call. I then called the assistance line again @7:32 am and talked to Gina asking her what was going on because I was now late for work, and no one had called me regarding the situation. She told me John was paged and that she would page him again. She again took my phone number to make sure she had it right and again said someone would be contacting me. Then finally at 7:38 am Gary called my phone. He was asking questions about the garage door, I said I had tried to get it but no luck he then said well it will be quite a while before anyone can get out there. He was asking if I knew how to use the override on the door, I said no but let me get downstairs and talk me through it. He tried to talk me through it, but I was unable to get the door open. The whole time on the phone I feel that Gary was being rude, and impatient with me. I also feel that it shouldn’t be my (the renters) job to try and fix the garage door. Finally he said let me see what I can do. He called me back at 7:45 am and said someone will be there in a half hour. Then hung up without asking any other questions or seeing if there was anything else he could do. He was very rude on the phone and unprofessional. I was very upset at this point because I was already late for work and then had to wait another half hour before someone would even be able to look at the door. I sat in my apartment watching for someone to show up. Finally at 8:20 am 2 Murphy Development employees showed up. They took my keys and tried to open the door. Didn’t work. They then decided to take the key part off the door, and try to short circuit the door to open. Also didn’t work. Finally they decided to try and use the override pull cord. While one pulled and the other lifted the door, on the second try they finally got the door open. One man looked at me and said “late for work?” Laughing as he said it and I stated yes an hour and a half late. They stated they were going to fix the garage door and I went to work.
I feel that this situation was handled very poorly! A resident should not have to wait an hour and a half before someone is able to come and look at the situation. I also feel that Gary was very rude and didn’t handle the situation well, nor was he very helpful, he seemed annoyed at the fact that I had called in to complain.
I would also like to say that I feel that if someone had to call and make a complaint about their building or something with their garage, that the person should get a call stating what the situation was and if it had been resolved. My husband came home and tried the garage door, and it worked. He then ran into a neighbor and he stated that none of the garage doors worked in our building this morning. I feel that someone should have called me or my husband to let us know the situation. I am very upset that we were not called and that none of your employees seemed to care that I was having a problem or that I was an hour and a half late for work because my problem wasn’t important enough to be taken care of within a time limit from my first call. It was over 30 min before I got a call back and that was only after I called twice. I don’t know what you want to do about this or what you can do about this, but let it be known my husband and I are very upset with the way we were treated and would think twice about recommending anyone to call the maintenance line when they have a problem.


Amy and Grant Kolbe



** So yeah after that my day got better, but really not the way I wanted to start my week.